Returns and Cancellation Policy
Effective 16 September 2026
Changed your mind
You have 14 days from the day you receive your Sadeze frame to cancel for any reason.
- Tell us by email to contact@sadeze.com, by phone on +44 20 7993 2959, or with the Cancellation Form.
- Send the frame back within 14 days of telling us, unworn, undamaged and in the original case, to: Sadeze, 17–18 Great Pulteney Street, London W1F 9NE. Use a tracked service. You pay the return postage.
- We refund the full price you paid the courier within 14 days of receiving the frame, by bank transfer.
You may try the frame on as you would in a shop. If it has clearly been worn or is scratched, we may reduce the refund.
Cancelling before delivery
Simply tell us. Because you pay on delivery, there is nothing to refund.
Faulty or wrong item
If the frame is faulty, damaged or not what you ordered:
- Within 30 days of delivery: full refund, or a replacement if you prefer.
- After 30 days, within six months: repair or replacement first; refund if that is not possible.
- We pay return postage. Email us with your order number and a photo before sending anything back.
What we do not accept
Frames damaged through misuse, and returns after the periods above, unless the goods are faulty.
Your statutory rights
Nothing here affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.